1. General Information
MonteGO is a digital platform that connects users with independent drivers for transportation, transfer services, and shared rides. By accessing or using the MonteGO platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
2. Platform Role and Disclaimer
MonteGO is not a transportation provider. It acts solely as an intermediary connecting passengers with independent drivers. All drivers operate as independent service providers and are not employees, agents, or representatives of MonteGO.
MonteGO does not guarantee or take responsibility for the quality, safety, legality, timing, or completion of any ride. Any agreements or interactions between users and drivers are solely their own responsibility.
3. Driver Responsibility
Drivers are fully responsible for complying with all applicable laws and regulations. This includes holding valid licenses, vehicle registration, insurance, and any transportation-related permits required by local authorities.
MonteGO may collect and verify certain driver documents during the onboarding process, but it does not continuously monitor their validity or legal compliance.
MonteGO shall not be held liable for any legal consequences, fines, penalties, or vehicle impoundments resulting from a driver’s failure to maintain proper documentation during traffic inspections.
4. User Responsibility
Users agree to use the MonteGO platform in good faith and for lawful purposes only. Users must behave respectfully and safely towards drivers and other users during any journey.
MonteGO is not responsible for any disputes or incidents that occur between users and drivers. All users are encouraged to take their own safety precautions when using the service.
5. Payment and Refund Policy
All payments on MonteGO can be made through in-app payment methods or, optionally, direct cash payment to the driver.
MonteGO offers a prepaid balance system, allowing users to top up their accounts and use the balance exclusively for services offered within the MonteGO platform. Loaded balances are non-refundable and non-transferable to other user accounts.
No refunds will be issued after a service has been completed. By proceeding with a payment, users acknowledge and accept these terms.
Additionally, passengers may choose to pay the driver in cash, depending on mutual agreement. This payment method is entirely optional. MonteGO is not responsible for the accuracy, safety, or consequences of such direct payments between users and drivers.
6. Account Security
Users and drivers are solely responsible for maintaining the confidentiality and security of their accounts. All activity conducted through an account is the responsibility of the account holder.
In case of any unauthorized access or security breaches, users must inform MonteGO immediately. MonteGO reserves the right to suspend or terminate accounts in case of misuse or suspicious behavior.
7. Prohibited Conduct
The following actions are strictly prohibited on the MonteGO platform:
MonteGO reserves the right to block or ban any account found violating these terms, without prior notice.
8. Service Modifications and Updates
MonteGO reserves the right to modify or update any part of the platform, including services, pricing, terms, and features, at any time and without prior notice. Changes become effective once published. Users are expected to stay informed of such changes.
9. Privacy and Data Use
MonteGO values your privacy. Personal data collected through the platform is used solely for service provision and improvement. For more details, please review our Privacy Policy.
10. Legal Disputes
These Terms are governed by applicable local and international laws. In the event of a dispute, both parties agree to attempt resolution amicably. If a resolution cannot be reached, the dispute will be handled by the competent courts of the applicable jurisdiction.
11. Contact Information
For any questions regarding these Terms and Conditions, please contact us. The MonteGO team is committed to providing support and ensuring a safe and reliable experience for all users.