Last Updated: September 18, 2025
This Privacy Policy explains how MONTEGO LLC ("MonteGO", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use our mobile applications, websites, and related services (collectively, the "MonteGO Platform"). Our services include ride-hailing, transfer services, and package delivery.
By creating an account or using the MonteGO Platform, you agree to the terms of this Privacy Policy. The Data Controller for your personal data is:
MONTEGO LLC Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States Contact Email (for Data Protection inquiries):
[email protected]
2. Information We Collect
We collect the following categories of personal data to provide and improve our services, ensure safety, and comply with legal obligations.
- Identity & Contact Data: This includes your name, email address, phone number, and profile photo. We use this information to create and manage your account, verify your identity, and communicate with you.
- Location Data: We collect precise or approximate GPS data when the app is in use (in the foreground or background). This is used to connect users with drivers, display trip progress, calculate fares, and for safety and security purposes.
- Driver/Courier Data: This includes a driver's license, vehicle information (model, registration, photos), and background check data (driving and criminal records). We process this data to verify driver eligibility, ensure platform safety, and comply with regulations.
- Transaction & Usage Data: This includes your service history, trip details (date, time, locations), fares, ratings, and information about how you interact with our app. This data is used to process payments, provide customer support, improve our services, and resolve disputes.
- Payment Data: For Drivers and Couriers, this includes bank account and tax information. Note: User payment card details are processed by a secure third-party payment processor and are not stored by us. We use this data to process payments for services and to comply with financial and legal obligations.
- Communications Data: This includes the content of in-app messages between users and drivers, and communications with our customer support team. We use this to provide support, resolve issues, and ensure service quality.
- Photo & Video Data: This includes photos of vehicles (for driver registration), profile pictures, and images related to package delivery (e.g., proof of delivery). This data is essential for the app's core functions: verifying driver and vehicle identity, personalizing accounts, and confirming package delivery.
- Technical & Device Data: This includes your IP address, device type, operating system, app version, and unique device identifiers. We use this to ensure the app functions correctly, prevent fraud, perform analytics, and enhance security.
3. How We Use Your Information
We use your data for the following purposes, based on specific legal grounds:
- To Provide and Maintain Our Services: This is the core reason we process your data—to facilitate rides, deliveries, and payments. This is based on the performance of our contract with you.
- For Safety and Security: We use location data, background checks, and user ratings to protect our users and the public. This is based on our legitimate interest and, in some cases, legal obligations.
- To Improve and Personalize Your Experience: Analyzing usage data helps us understand user needs and enhance our platform. This is based on our legitimate interest.
- For Customer Support: We use your data to investigate and respond to your inquiries and resolve disputes. This is based on the performance of our contract and our legitimate interest.
- To Comply with Legal Obligations: We may process data to comply with laws, regulations, and requests from law enforcement or government authorities.
- For Marketing and Communications: With your consent, we may send you promotional materials about our services. You can opt out at any time.
4. Sharing and Disclosure of Your Information
We do not sell your personal information. We only share it with the following parties when necessary:
- With Other Users: To facilitate a service, we share necessary information between the user and the driver/courier (e.g., name, photo, location, vehicle details).
- With Third-Party Service Providers: We work with third parties for payment processing, cloud hosting, data analytics, and background checks. These providers are contractually obligated to protect your data.
- With Legal Authorities: We may disclose your information if required by law, court order, or other governmental or law enforcement authority.
- In a Corporate Transaction: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Data Retention and Deletion
We retain your personal data for as long as you have an active account with us. After your account is deleted, we will retain data as necessary to comply with our legal obligations (such as tax and accounting laws, which may require us to keep transaction data for 7-10 years), resolve disputes, and enforce our agreements. Data that is no longer needed will be securely deleted or anonymized.
6. Your Rights and Choices
Depending on your location (e.g., under GDPR), you have certain rights regarding your personal data:
- Right of Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data under certain conditions.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
- Right to Object: You can object to our processing of your data based on legitimate interests.
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
7. International Data Transfers
As a US-based company, your data may be transferred to and processed in the United States and other countries outside of your country of residence. We ensure that such transfers comply with applicable laws by using legal mechanisms like the Standard Contractual Clauses (SCCs) to protect your data.
We are committed to protecting your information. We implement technical and organizational security measures, such as data encryption and access controls, to safeguard your personal data against unauthorized access, disclosure, or destruction.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[email protected].